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1. Booking Policy

 

  • A signed agreement and a non-refundable 50% retainer are required to secure your session, event date, and/or work with RHMC.

  • Dates are not held without both contract and payment.

 

 

2. Payment Policy

 

  • Final payment is due 7 days before the scheduled session.

  • Accepted payment methods: credit/debit card, bank transfer, Cash App, Venmo, and PayPal.

  • A 2.9% + $0.30 transaction fee applies to card payments.

 

 

3. Cancellation & Rescheduling Policy

 

  • Retainers are non-refundable.

  • Sessions may be rescheduled once with 48 hours’ notice (subject to availability).

  • No-shows or cancellations within 24 hours will result in forfeiture of all payments made.

 

 

4. Turnaround Times

 

  • Photography: 7–14 business days

  • Videography: 14–30 business days depending on complexity

  • Rush delivery may be available for an additional fee.

 

 

5. Delivery Method

 

  • All final files are delivered via a private, password-protected online gallery or download link.

  • Galleries are active for 30 days after delivery unless otherwise extended.

 

 

6. Editing & Revisions

 

  • Standard color correction and light retouching are included.

  • Additional or custom retouching is available for a fee.

  • RAW or unedited files are not released unless otherwise agreed upon (additional fee applies).

  • Video projects include one round of revisions unless otherwise stated.

 

 

7. Copyright & Licensing

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  • Rackhouse Media retains full copyright to all photo, video, graphic design or other works created.

  • Clients receive a limited-use license for personal or commercial use based on their project terms.

  • Licensing extensions (e.g., for resale, print campaigns, or ads) must be purchased separately.

 

 

8. Usage & Credit

 

  • Clients may post their content online with credit to: @RackhouseMedia or rackhousemedia.com

  • Do not alter or filter content without prior approval.

  • Do not resell or distribute images or video without a commercial license.

 

 

9. Model & Property Releases

 

  • A signed release is required for all identifiable individuals in commercial work.

  • Clients are responsible for ensuring permission and access to all shooting locations.

 

 

10. Travel & Location Fees

 

  • Travel within 30 miles of Bowling Green, KY is included.

  • Locations beyond this range may require additional travel fees, which may include mileage, hotel, and permits.

  • Destination sessions/events can be arranged upon request.

 

 

11. Weather Policy (for Outdoor Sessions)

 

  • Sessions impacted by severe weather may be rescheduled at no additional cost.

  • We recommend having a backup indoor location for time-sensitive projects.

 

 

12. Client Conduct & Safety

 

  • We reserve the right to terminate a session due to unsafe, disrespectful, or disruptive behavior — without refund.

  • Children must be supervised at all times during the session.

 

 

13. Portfolio & Promotional Use

 

  • We may use photos/videos for our portfolio, social media, website, and promotional material.

  • Clients may request content to remain private for a fee.

 

 

14. Late Arrival Policy

 

  • Clients arriving more than 15 minutes late may have reduced session time.

  • Delays beyond 30 minutes without communication are considered a cancellation.

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