Privacy Policy

Rackhouse Media (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [rackhousemedia.com] or use our services.

  1. Information We Collect

We may collect the following information when you interact with our website or services:

  • Personal Information: Name, email address, phone number, billing address, and payment details (collected securely through our payment processor).
  • Project Information: Event details, preferences, and any content you share with us for photo/video production.
  • Technical Data: IP address, browser type, and analytics data collected automatically through cookies or tracking tools.

  1. How We Use Your Information

We use the information we collect to:

  • Process bookings, contracts, and payments.
  • Deliver photography and videography services.
  • Communicate with you regarding your session or project.
  • Send updates, promotional offers, or newsletters (you may opt out at any time).
  • Improve our website and services through analytics.

  1. Sharing Your Information

We do not sell or rent your personal information.
We may share your data only in the following cases:

  • With trusted third-party vendors (payment processors, gallery hosts, cloud storage providers) necessary to deliver your services.
  • If required by law, regulation, or legal process.

  1. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

  1. Data Retention

  • We retain your personal information only as long as necessary to provide our services or comply with legal obligations.
  • Project files (photos, videos) may be stored securely for a limited period after delivery.

  1. Cookies & Tracking

Our website may use cookies or similar technologies for analytics, performance tracking, and user experience improvements. You can adjust cookie settings in your browser.

  1. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Request corrections or deletion of your information.
  • Opt out of marketing communications.

To exercise these rights, contact us at: info@rackhousemedia.com

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

  1. Children’s Privacy

Our services are not directed toward individuals under 13. We do not knowingly collect personal data from children.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the most recent changes.

  1. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: info@rackhousemedia

Address: 1612 Westen Street #64 Bowling Green, KY 42104